How do I place my order?
You may place your order online or by telephone by calling …, or by placing your order on line via the KenediAsh Website.

When do I pay for my order?
All orders must be paid in full at the time the order is placed.

What payment methods are accepted?
We accept Visa, MasterCard, American Express, Discover, as well as debit cards with the Visa or MasterCard logo through PayPal. Sorry but we are unable to accept personal checks.

How long does delivery take?
The delivery time will vary based on the specific item that you order. Most in stock items can be delivered within 30 – 45 days. Custom items may take additional time to arrive.

How do I know the item I want is in stock?
You can check stock by emailing us at info@kenediash.com or by calling us at ….

I live out of the country, can I still order a dress from you?
Yes. We ship International and to APO/FPO addresses.

What are the shipping costs?
If you live within the USA or any of its possessions, the cost is $45.00 for one wedding gown, $30.00 for one evening or bridesmaid gown. If you are an international customer the shipping costs are approximately $58.90 for one wedding gown and $37.70 for one evening gown. If you happen to live in Canada it is $33.45 for one wedding gown, $21.25 for one evening gown or most accessories.

How do you ship? Is insurance extra?
For packages shipped within the USA we use UPS Ground which includes tracking and insurance. If you live in a US possession then we use USPS priority mail. All international packages are sent USPS Global Express MAIL. Insurance is always included.

Do I have to pay taxes?
Currently we only charge tax to California residents at the rate of 8.25%. We do not charge taxes on international orders however, when the item is delivered within another nation there may be taxes or duty fees charged by the local government. We advise all international buyers to check in their own area what these rates and fees may be.

How do I know what size dress I should buy? Do I choose my normal dress size?
No. Never order a dress using only your dress or bra size. When ordering, please utilize the measurement instructions provided. Based on those measurements you would order a size that would best fit your own measurements. What happens often is that women fall between two sizes. What you should do in that case is order the size that fits your larger measurement. For most women that is the waist. Obviously the dress would then be a little bit too large in one area. That is resolved with alterations. These dresses are made in a way such that alterations will not be a problem. We cannot recommend sizes for you.

What if I do not have my measurements or have not taken them?
We cannot take orders from customers who either cannot supply or refuse to give measurements.

What if I know my measurements but am unsure of the size I should buy?
We can explain how to measure yourself and how to choose a size from the size charts but we cannot choose a size for you.

Do you alter these dresses or are they custom made?
Our dresses are custom made to the exact measurements provided by the customer. We do not offer an alteration service because without having you here in the gown, we cannot guarantee that the alterations will be correct and you may have to alter the dress again.

What is your return policy?
There are NO RETURNS/EXCHANGES on Wedding gowns, Prom dresses, Bridesmaids dresses, Mother of the bride gowns, Flower girl dresses, Quinceanera gowns, or Evening and Special Occasion gowns. ALL SALES ARE FINAL. You may not exchange a gown for another size, as we expect you to MEASURE YOURSELF with a TAPE MEASURE following the measurement guidelines provided before you order to ensure a proper fit. There are no refunds.

Do you have a retail location?
Not at this time.

What if I need my dress sooner than the regular delivery time?
Depending on the item you wish to order, there are rush orders available or expedited shipping methods at additional costs. We recommend you call us at … to discuss any specific situation.